Exchange and Return Policy

Returns and Exchanges Policy
Returns and Exchanges Policy – LABEFIT

Customer satisfaction is our priority. Below are the guidelines for product returns and exchanges for purchases made at LABEFIT. By making a purchase, you expressly agree to the terms set out in this policy.

  1. Request Period: The deadline to request a return or exchange is up to 7 (seven) calendar days after receiving the product, in accordance with Article 49 of the Consumer Protection Code.

  2. Conditions for Return or Exchange: The product must be returned in its original packaging, without signs of use, and accompanied by all accessories and manuals. Products showing evidence of misuse, customer-caused damage, or missing original packaging will not be accepted.

  3. How to Request: To request a return or exchange, please contact our Customer Service (SAC) by email at sac@labefit.com. Provide the reason for the request, your order number, and product details.

  4. Product Shipment: Once your request has been authorised, you will receive a link to complete the form, along with instructions for returning the product. Return shipping costs for withdrawals or change of mind are the customer’s responsibility.

  5. Analysis and Resolution: The returned product will be inspected to verify the stated conditions and claims. Following the analysis, we will contact you to confirm whether the return or exchange has been approved or declined.

  6. Available Options:

    • Exchange for another product available in stock.

    • Store credit to be used for future purchases.

    • Refund of the amount paid, according to the original payment method used.

  7. Defective Products: If the product is found to be defective, please contact us immediately for guidance on the return or exchange process.

  8. Limitations: Once a product has been returned or exchanged, it is not possible to request a second return or exchange for the same order, as the first request has already been processed.

  9. Contact Details:

    • Customer service hours: Monday to Friday, 08:00 to 18:00. Saturday, 08:00 to 15:00.

    • Email: sac@labefit.com

    • CNPJ: 47.421.200/0001-81

Thank you for choosing LABEFIT. We are committed to ensuring a transparent and satisfying shopping experience.